Privacy Policy

1. Introduction

Harris & James, a trading name of the Harris James Group, is deeply committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, and explains your rights and choices regarding this information. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information: We collect personal information that you provide to us directly, including but not limited to:
Identity Data: Name, date of birth, and gender.
Contact Data: Address, email address, and phone number.
Health Data: Medical history, current health conditions, treatment plans, and other health-related information.
Financial Data: Payment information, including bank account details and billing address.
Profile Data: Username, password, feedback, and survey responses.

2.2 Automatically Collected Information: When you visit our website or use our services, we may automatically collect certain information about your device and usage, including:
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies.

3. How We Use Your Information

3.1 Providing Services: We use your personal information to provide and manage our home care services, including:
Creating and managing personalized care plans.
Scheduling and coordinating appointments and services.
Communicating with you and your family regarding care and support.
Processing and managing payments and billing.

3.2 Improving Our Services: We use the information collected to improve our services, website, and user experience, including:
Analysing usage patterns and feedback to enhance our service offerings.
Conducting surveys and feedback requests to understand client needs and satisfaction.
Developing new services and features to meet client expectations.

3.3 Marketing and Communications: With your consent, we may use your contact information to send you marketing materials, newsletters, and updates about our services. You can opt-out of these communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

3.4 Legal Obligations: We may use your personal information to comply with legal and regulatory obligations, including:
Reporting to regulatory authorities.
Responding to legal requests and preventing fraud.

3.5 Personalization: We may use your information to personalize your experience with our services, providing you with content and features tailored to your interests and preferences.

3.6 Security and Fraud Prevention: We use your information to protect the security of our services, detect and prevent fraud, and ensure the safety of our users and staff.

4. Disclosure of Your Information

4.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in providing our services, including:
Medical professionals and healthcare providers for care coordination.
Payment processors and billing services for transaction management.
IT and system administration services for maintaining our infrastructure.
Marketing and communication service providers for sending newsletters and promotional materials.

4.2 Legal Requirements: We may disclose your personal information if required by law or if we believe that such action is necessary to:
Comply with a legal obligation or government request.
Protect and defend our rights or property.
Prevent or investigate possible wrongdoing in connection with our services.
Protect the personal safety of our clients, users, or the public.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4.4 Professional Advisors: We may disclose your personal information to our professional advisors, including lawyers, bankers, auditors, and insurers, to receive advice or services in relation to our business operations.

4.5 Aggregated or De-Identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information may be used for research, marketing, or other purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
Data Encryption: Encrypting personal data both in transit and at rest.
Access Controls: Restricting access to personal data to authorised personnel only.
Security Audits: Conducting regular security audits and vulnerability assessments.
Training and Awareness: Providing ongoing training and awareness programs for our employees on data protection and privacy.
Secure Storage: Storing personal data in secure locations with controlled access.
Incident Response: Having procedures in place to respond to data breaches and security incidents.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it. Specific retention periods are determined based on the following criteria:
The duration of our ongoing relationship with you.
Legal and regulatory requirements.
The necessity to retain records for audit or dispute resolution purposes.

7. Your Rights

You have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete personal information.
Deletion: You have the right to request deletion of your personal information, subject to certain legal requirements.
Objection: You have the right to object to the processing of your personal information for certain purposes.
Portability: You have the right to request the transfer of your personal information to another organization, where technically feasible.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Harris & James is based in the United Kingdom, and your personal information may be transferred to, stored, or processed in other countries, including those outside the European Economic Area (EEA). When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:
Standard Contractual Clauses: Using contractual protections approved by the European Commission.
Data Protection Assessments: Conducting assessments to ensure data protection standards are met.
Binding Corporate Rules: Implementing corporate policies and practices to safeguard data.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website and services. Cookies are small text files that are stored on your device and help us improve your experience. You can control the use of cookies through your browser settings. Types of cookies we use include:
Essential Cookies: Necessary for the operation of our website.
Analytical Cookies: Help us understand how visitors use our site.
Functional Cookies: Allow us to remember your preferences.
Targeting Cookies: Used to deliver relevant advertisements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Harris & James
11-12 Old Bond Street
Mayfair, London
W1S 4PN
Phone: 020 7788 7876
Email: info@harrisandjames.com
We are committed to addressing your inquiries promptly and providing you with clear and comprehensive information.