Frequently Asked Questions
1. What is The Retreat Club?
The Retreat Club is an exclusive private members travel club that offers luxurious and personalised travel experiences for individuals with health or mobility needs. We focus on providing high-end, bespoke travel solutions that prioritise comfort, safety, and enjoyment.
2. How do I become a member?
Membership is by invitation only. Prospective members can request an application through our website. Once accepted, they gain access to a wide range of exclusive benefits and services.
3. What are the benefits of joining The Retreat Club?
Members enjoy personalised travel planning, luxury accommodation, comprehensive medical support, gourmet dining experiences, private transportation, and access to exclusive cultural and social events. Our services are tailored to meet the specific needs and preferences of each member.
4. What is the cost of membership?
The minimum membership fee is £2,500 per year. We offer different pricing tiers: Silver, Gold, and Platinum, each providing varying levels of service and benefits.
5. How does The Retreat Club ensure privacy and security?
We have advanced confidentiality measures and require staff to sign NDAs to ensure client privacy. Our commitment to discretion and respect is central to our service.
6. Can I refer friends or family to join The Retreat Club?
Yes, current members can recommend friends and family using a special referral code, allowing them to join The Retreat Club within 60 days.
7. How are travel itineraries personalised?
Our travel experts work closely with members to create bespoke itineraries that cater to their interests, health needs, and preferences. This process includes an initial consultation, collaborative care plan creation, and daily updates on the member portal.
8. What kind of accommodations can I expect?
We partner with top-tier hotels, resorts, and private villas around the world, selected for their exceptional service, accessibility, and luxury amenities.
9. What medical support is available?
For members with health needs, we offer comprehensive medical support, including arranging for medical professionals to accompany them on their travels and ensuring access to local healthcare providers and emergency medical services.
10. How does The Retreat Club handle dietary requirements?
We communicate specific dietary needs to chefs or catering services, ensuring that all meals are tailored to individual preferences and health requirements.
11. What is the process for handling complaints or disputes?
Members are encouraged to resolve any complaints directly with The Retreat Club management. Formal complaints must be submitted in writing, and we aim to respond within 10 business days. If necessary, mediation or arbitration can be pursued.
12. What wellness services are offered?
We offer a variety of wellness services, including Pilates, Yoga, Meditation, and Swimming, tailored to enhance relaxation and health security during your travels.
13. What is included in the membership welcome pack?
Upon joining, members receive a welcome pack that includes detailed information about their membership benefits, services, how to access our exclusive offerings and an exclusive gift.
14. How can I contact The Retreat Club for more information?
For any questions or assistance, please contact us at
info@theretreatclub.world or call +44 20 7788 7876.
Visit our website at www.theretreatclub.world for more details.