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Accessibility Policy for Harris & James and The Retreat Club

1. Introduction

Harris & James and The Retreat Club are committed to providing inclusive, accessible, and high-quality services to all clients, including those with disabilities and special needs. This Accessibility Policy outlines our commitment to accessibility and the measures we have in place to ensure that all clients have equal access to our services and benefits.

2. Our Commitment

We are dedicated to ensuring that:

  • All clients, regardless of their physical or cognitive abilities, have access to our services and facilities.

  • We continuously improve our accessibility measures to meet the evolving needs of our clients.

  • We comply with all relevant accessibility laws and regulations.

3. Scope

This policy applies to all services provided by Harris & James and The Retreat Club, including but not limited to:

  • Home care services

  • Travel and event planning

  • Communication and customer service

  • Physical and digital accessibility

4. Physical Accessibility

4.1 Facilities:

  • Our offices and facilities are designed to be accessible to clients with disabilities, including wheelchair access, ramps, and accessible restrooms.

  • We ensure that all public areas are navigable and safe for clients with mobility aids.

4.2 Home Care Services:

  • We provide assistive devices and home modifications to support clients in their own homes, including but not limited to ramps, grab bars, and adaptive equipment.

  • Our caregivers are trained to assist clients with mobility issues and ensure their safety and comfort.

4.3 Travel and Event Planning:

  • The Retreat Club arranges accessible accommodation, transportation, and activities for clients with disabilities.

  • We collaborate with partners to ensure that all aspects of travel and events are accessible, including hotels, venues, and tour operators.

5. Digital Accessibility

5.1 Website and Online Services:

  • Our websites (Harris & James and The Retreat Club) are designed to be accessible to all users, including those with visual, auditory, and cognitive impairments.

  • We comply with the Web Content Accessibility Guidelines (WCAG) 2.1 to ensure our websites are user-friendly and accessible.

  • Features include text resizing, high-contrast modes, alt text for images, and keyboard navigability

  • 5.2 Communication:

  • We offer multiple communication channels, including phone, email, live chat, and video calls, to accommodate clients' preferences and needs.

  • Materials and communications are available in accessible formats upon request, including large print, braille, and audio formats.

6. Staff Training

6.1 Training Programs:

  • All staff members receive regular training on accessibility and disability awareness.

  • Training covers how to assist clients with disabilities, the use of assistive devices, and best practices for providing inclusive services.

6.2 Ongoing Education:

  • We provide continuous education and resources to staff to keep them updated on the latest accessibility standards and practices.

7. Service Delivery

7.1 Personalised Care Plans:

  • We develop personalized care plans that consider the specific needs and preferences of clients with disabilities.

  • Care plans include accessibility requirements and the use of assistive technologies to enhance clients' independence and quality of life.  

  • 7.2 Travel Support:

  • The Retreat Club offers comprehensive travel support, including arranging for accessible transportation, accommodations, and activities.

  • We provide travel companions and medical support for clients who require assistance during their journeys.

8. Feedback and Improvement

8.1 Feedback Mechanisms:

  • We encourage clients to provide feedback on our accessibility measures and services.

  • Feedback can be submitted through our website, via email, or directly to staff members.

8.2 Continuous Improvement:

  • We regularly review and update our accessibility policies and practices based on client feedback and new developments in accessibility standards.

  • Our goal is to continuously improve our services to better meet the needs of our clients with disabilities.

9. Legal Compliance

9.1 Regulations:

  • We comply with all relevant accessibility laws and regulations, including the Equality Act 2010 in the UK.

  • We stay informed about changes in legislation and update our policies and practices accordingly.

10. Contact Information

For questions, feedback, or requests related to accessibility, please contact us:
 

Harris & James

 

The Retreat Club

Conclusion

Harris & James and The Retreat Club are committed to providing accessible and inclusive services to all clients. We continuously strive to enhance our accessibility measures and welcome feedback to help us achieve our goals. Through our dedicated efforts, we aim to ensure that every client has a positive and enriching experience with our services.

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